Video Games
Page TOP - Content

Video Games

With over 380,000 employees globally, Teleperformance currently works with some of the biggest games companies in the world, optimizing their operations and improving the player experience.

 

And, with most of our worldwide workforce under the age of 30, many of our team members are already passionate gamers themselves!

Page TOP - Rethinking

Rethinking the Role of Player Experience

The video games industry has evolved into a dynamic platform for social connections for people of all demographics across the globe. What this means for industry players is that in the battle for gamer mindshare, the old mode of operation is no longer sufficient. Poor player experience and inability to scale seamlessly to accommodate an ever-growing userbase are the major threats for gaming giants, which may lead to player attrition and brand dilution.

These companies must, therefore, develop capabilities that provide captivating content, intelligent game design, and rapid engineering to adapt to player insights and offer a “never before” kind of user experience.

Page TOP - Rethinking

Teleperformance helps create rich, connected, and personalized experiences that enable gamers to remain captivated and immersed, strengthening loyalty for the broader franchise, which increases the gamer’s lifetime value.

Teleperformance helps create rich, connected, and personalized experiences that enable gamers to remain captivated and immersed, strengthening loyalty for the broader franchise, which increases the gamer’s lifetime value.

Page MID - Ensure

Ensure Secure, Engaging, and Glitch-Free Experiences

  • Full-scale, integrated player experience and omnichannel touchpoint management (Player Support/Customer Service)
  • Community management
  • Content moderation
  • Anti-fraud
  • Testing/quality assurance
  • Localization
  • Application development
  • Technology and process-based innovation, including analytics and automation: AI Solutions/Chatbots
  • Business process improvement, in line with the principles of Lean Six Sigma and the Lean methodology
  • Digital transformation

Steer the Player Service Journey With:

Best-in-class support that is delivered through an ecosystem of rapid player servicing and loyalty

A robust suite of technology-sector-specific service offerings that focuses on contributing to our clients’ top and bottom-line performance by improving service, sales, support, and overall player experience

Customized multilingual solutions, global footprint, and leading industry status that allow us to help various types of games organizations and other top-tier international brands, from disruptive startups to Fortune 500 companies

Page MID - Player Service Journey

Steer the Player Service Journey With:

Best-in-class support that is delivered through an ecosystem of rapid player servicing and loyalty

A robust suite of technology-sector-specific service offerings that focuses on contributing to our clients’ top and bottom-line performance by improving service, sales, support, and overall player experience

Customized multilingual solutions, global footprint, and leading industry status that allow us to help various types of games organizations and other top-tier international brands, from disruptive startups to Fortune 500 companies

3300
player experience experts globally
30
programs with partners in the Video Games sector
countries
Page BOTTOM - Assemble a winning clan

Assemble a Winning Clan

Partner with Teleperformance to:

  • Leverage our deep understanding of a sector-specific market and player dynamics
  • Address a multitude of player servicing functions with a single partner
  • Apply our proprietary and industry-leading operational delivery processes and benchmarks
  • Optimize the player experience to drive greater satisfaction and loyalty
  • Increase efficiency and accuracy
  • Ensure best-in-class performance that enables cost reduction
  • Deploy support services in more than 270 languages and dialects
  • Quickly scale capacity up or down to address volume spikes
  • Ensure business resilience and agility with remote, work-at-home support teams
  • Use automation tools like chatbots to deliver round-the-clock support, even when live agents are not available

The race to win gamer mindshare, time, and spend is on!

Get ahead in your quest to deliver richer, more connected, and personalized player experiences. Contact us now to find out how we can make this happen.

Contact Us

The race to win gamer mindshare, time, and spend is on!

Get ahead in your quest to deliver richer, more connected, and personalized player experiences. Contact us now to find out how we can make this happen.

Contact Us