Teleperformance - Each Interaction Matters
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Harvard Business Review Analytic Services White Paper: The Pitfalls of Overlooking the Back Office Companies who neglect to invest in back office operations risk a failure to deliver on brand promises and customer service expectations. Disappointing customers in this way erodes trust and can sabotage the bottom line. Read this exclusive research report for real-world applications and examples from independent interviews conducted by Harvard Business Review Analytic Services.
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Security in a Work-at-Home Environment During the last decade, there has been a remote worker revolution. Despite the benefits, concerns about security prevent some businesses from taking advantage of this growing trend.