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WP - Harvard Business Review White Paper: The Pitfalls of Overlooking the Back Office
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Harvard Business Review Analytic Services White Paper: The Pitfalls of Overlooking the Back Office Companies who neglect to invest in back office operations risk a failure to deliver on brand promises and customer service expectations. Disappointing customers in this way erodes trust and can sabotage the bottom line. Read this exclusive research report for real-world applications and examples from independent interviews conducted by Harvard Business Review Analytic Services.
Case Study: Grubhub: Work-at-Home Success Before, During, and After COVID-19
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Strategic Thinking
Grubhub: Work-at-Home Success Before, During, and After COVID-19 Check out the Grubhub success case to learn about their agile approach to work-at-home CX, why they’ve decided to adopt work-at-home permanently, and how they plan to continue innovating in a post-Pandemic world.
WISH: At the Forefront of the Work-at-Home Revolution
Case Study
Strategic Thinking
WISH: At the Forefront of the Work-at-Home Revolution Check out the WISH success case to learn about their work-at-home revolution and why they chose to add capacity with the new, innovative Teleperformance Cloud Campus model.
WP - Security in a Work-at-Home Environment
White Paper
Strategic Thinking
Security in a Work-at-Home Environment During the last decade, there has been a remote worker revolution. Despite the benefits, concerns about security prevent some businesses from taking advantage of this growing trend.